Privacy Policy
At Bridgewell housing, we are committed to protecting the privacy and security of our website visitors, landlords, tenants, and partners. This policy explains how we collect, use, and protect your personal information in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.
Information We Collect
We may collect the following types of information:
Contact Details — such as your name, email address, phone number, and address.
Tenant Information — including housing preferences, financial information, and supporting documents.
Landlord & Property Details — including property addresses, ownership details, and rental terms.
Website Usage Data — like IP addresses, browser type, and pages visited (through cookies and analytics tools).
How We Use Your Information
We use your personal data to:
Provide housing services and match tenants with suitable properties.
Manage tenancies and communicate with landlords and tenants.
Respond to your enquiries and provide customer support.
Meet our legal, regulatory, and contractual obligations.
Improve our website experience through analytics.
Sharing Your Information
We only share your personal information when necessary, and only with:
Local authorities and housing services (for placements and reporting).
Landlords (for tenancy agreements and property management).
Service providers (for maintenance, repairs, and IT services).
Legal authorities if required by law.
How We Protect Your Information
We take appropriate security measures to protect your data, including:
Secure servers and encrypted data storage.
Access controls and password protection.
Staff training on data protection and privacy.
Your Rights
Under UK data protection laws, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (where applicable).
Object to certain types of processing.
Lodge a complaint with the Information Commissioner’s Office (ICO).
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Bridgewell Housing
Email: info@bridgewellhousing.com
Phone: 0203 051 4634